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Please refrain from contacting us via social media platforms. Due to the volume of posts there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information.

 

To help locate your order on our system and resolve your issue more quickly, please make sure you provide your full name, email address and order reference number along with a brief message to cs@evertonthegear.co.uk

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.  You’ll also need the returns address label which will be emailed to you upon approval of your return request.  To obtain the returns label, please email cs@evertonthegear.co.uk with reasons for your return, ensure that you state your name and order reference.   If your return request is accepted, instructions on how and where to send your package will be sent in reply.

Items sent back without first requesting a return will not be accepted.

Currently, we are unable to process exchanges but you can return your order and place a new one instead.

The customer is responsible for returning the goods to us if they want a refund or to exchange for another item.  If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund.  We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery.  In this instance, please email cs@evertonthegear.co.uk detailing the issue and providing images.

Please note that we cannot accept any returns hand delivered, please ensure that they are all sent via delivery.

Replacement items may take up to 14 days to be sent out.  All clothing is made to order and will be reprocessed upon the return of the original item.

Your refund will be processed after we receive your goods and will take 5-10 working days to show on your card/bank statement. Please allow up to 21 days for international refunds. You will receive an email from Stripe confirming that a refund has been processed.

You can always contact us for any return question at cs@evertonthegear.co.uk

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and notified by Stripe.  Please remember it can take some time for your bank or credit card company to process (usually between 5-10 working days) and post the refund too.