Please refrain from contacting us via social media platforms.  Due to the volume of posts there is a real chance we could miss your correspondence.  Furthermore, you may also be divulging private information.

 

To help locate your order on our system and resolve your issue more quickly, please make sure you provide your full name, email address and order reference number along with a brief message to cs@evertonthegear.co.uk

 

Returns/Exchanges

You have 28 days from the day of delivery to return an item to us for a refund or an exchange.  The refund will be issued to your original payment method.

We aim to process your refund within 5 working days of receiving your return.

We don’t accept returns for items after the relevant returns period of 28 days.

To be eligible for a return your item must be:

In the same condition that you received it, unworn or unused and in its original packaging.

To obtain the returns label, please complete the returns request form, here with reasons for your return, ensure that you state your name and order reference (we cannot assist without the order reference).   If your return request is accepted, instructions on how and where to send your package will be sent via email.

Items sent back without first requesting a return will not be accepted.

Should you wish to exchange to an alternative size, please enter the details on the returns request form.  Once we receive your returned item, we will process a new order – please allow up to 10 working days from receipt of your return to receiving your replacement order.

You are responsible for returning the goods to us if you want a refund or exchange.  If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund.  We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery.  In this instance, please email cs@evertonthegear.co.uk detailing the issue and providing images.

Please note that we cannot accept any returns hand delivered, please ensure that they are all sent via delivery.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Your refund will be processed after we receive your goods and will take 5-10 working days to show on your card/bank statement. Please allow up to 21 days for international

You can always contact us with any additional questions at cs@evertonthegear.co.uk

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Exchanges

Replacement items may take up to 10 working days to be sent out.  All clothing is made to order and will be reprocessed upon the return of the original item.

Free Gifts

If you purchase an item that qualifies you to receive a free gift and choose to return the order, you must return the free gift as well, otherwise your refund will be processed minus the value of the free gift